1. Introduction
Lunea Interio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our services, you consent to the practices described herein.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and other contact details provided during consultations or form submissions.
- Project Information: Details about your property, design preferences, budget, and requirements shared during the design process.
- Technical Data: IP address, browser type, operating system, and browsing behavior when visiting our website.
- Communication Records: Records of correspondence when you contact us via email, phone, or our website forms.
3. How We Use Your Information
We use collected information for the following purposes:
- To provide and improve our interior design services
- To communicate with you about your projects and inquiries
- To send periodic updates, newsletters, and promotional materials (with your consent)
- To process transactions and send related information
- To personalize your experience and tailor our services to your preferences
- To analyze website usage and optimize our online presence
- To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Contractors, vendors, and suppliers who assist in delivering our services (e.g., carpenters, painters, furniture manufacturers).
- Professional Advisors: Lawyers, accountants, and insurers when necessary for business operations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand your preferences and improve our services. You may choose to disable cookies through your browser settings, though this may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information.
11. Changes to This Policy
Lunea Interio reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of our services after any modifications constitutes acknowledgment and acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email:
Phone:
Address: No. 24/1, Magadi Main Road, Bangalore - 560112